Booking, Policy, and Payment

The when, where, and how. Painless Processes. No fine print.

  • In the digital age, we highly encourage online self-scheduling for your convenience. Our booking calendar is live 24/7 and up-to-date.

    For assistance with services that cannot be booked online including Executive requests, out-of-state bookings, custom party bookings, corporate wellness and group gifting, please complete the related inquiry form or email info@touchbytheangel.com

    Our phone lines accept calls and SMS texts Monday-Friday 9-5pm. 917-524-5845

  • Deciding which massage is right for you can depend on your specific goals, whether you're seeking deep relaxation, targeted relief, or aesthetic enhancement. To ensure we recommend the perfect session tailored to your unique needs, we invite you to take our brief, treatment recommendation quiz. It's the best way to discover the ideal treatment to help you achieve your desired results.

  • Yes, you absolutely can book a massage as a gift! You have two convenient options:

  • Yes, in most cases, you can reschedule your appointment. We generally offer flexibility within a specific timeframe, though policies can vary depending on your session type and the scheduled time.

    You'll find a direct link to reschedule in your original confirmation email. Alternatively, please contact us for further assistance.

  • We understand that delays can occur. Our policy allows for a 5-minute grace period, after which your session will begin. Should we be running behind schedule, we will always honor your original session length. If you are delayed, we will do our best to accommodate you, however, if we are unable to extend your session due to subsequent appointments, you will be charged for the full service as scheduled.

  • We understand that circumstances can change. Our 24 hour cancellation policy offers flexibility for changes made within a specific timeframe, but can vary based on your session type and the scheduled time. You will have the opportunity to review and agree to our cancellation policy before your appointment is confirmed.

    You'll find detailed cancellation instructions, or a direct link to manage your appointment, in your original confirmation email. If you need further assistance, please contact us.

  • We offer a variety of convenient payment options, including cash, major credit cards, FSA/HSA, Venmo, Zelle, and Cash App. A card on file is required to reserve your appointment. Please note that deposits may be required for certain sessions, while others may require full payment at the time of booking.

  • Gratuities are a thoughtful way to acknowledge exceptional service, though not required. A common practice for excellent service in the massage industry is 15-25% of the service fee. Gratuities can be forwarded in cash, via Zelle, Venmo, Cashapp or added to your payment via card.

  • It’s about longevity. Massage therapy is incredibly rewarding for both the client and therapist, but it's also quite physically demanding on the body. Unlike some professions, maintaining a standard 40-hour massage work week and continuing to deliver truly effective, high-quality sessions is no small feat. Our off-peak hours allow for sessions earlier in the day. The peak hours later in the day and week help us manage schedules and energy levels sustainably. Extended hours cater to clients with more demanding schedules.

  • We do not directly accept insurance. However, we are happy to provide you with a detailed receipt that you can submit to your insurance provider for possible reimbursement.

  • Yes, we do! Using your HSA or FSA allows you to pay for services with pre-tax dollars, and make your sessions more affordable.

  • 100 S Dixie Highway Suite 305
    West Palm Beach, Fl 33401

    By Appointment Only

  • You'll find us conveniently located between two city parking garages, and there's also plenty of metered street parking within a block or two of the office.

  • Yes. Our 3rd-floor office suite is wheelchair accessible, with convenient elevator access.

  • Yes, we do. You can learn more about the service here.

    Click here to view the travel zone map

  • Yes. We offer couples massages but request, back-to-back service for mobile sessions, and event services.

  • Thank you so much for considering me. I absolutely love traveling to/with my clients. Yes I can accommodate. Rate is dependent upon location, length of stay, work hours per day, and travel time. Travel and equipment accommodations are to be discussed, and will be added to the final rate. This time will be exclusive to you and yours. I will not attend to any other clients or requests during this time. This is an excellent idea for out-of-state or international group/family/corporate event requests. To begin making arrangements, send a inquiry, give us a call or email info@touchbytheangel.com

Before, During and After Your Massage

The knead to knows, and what knot

  • All sessions include the services you request for the full amount of time you book. Ie: 60 minute session = 60 minutes hands-on time.

  • No, you don't. You should undress to your comfort level; some clients undress completely, while others prefer to keep underwear on. You'll always be professionally draped throughout the session and we have disposable undergarments available for your comfort.

  • Our goal is to provide therapeutic relief, not pain. While deep tissue work might feel intense, it should never be excruciating. Always communicate if the pressure is too much, and your therapist will adjust immediately.

  • To prepare for your massage, hydrate well throughout the day and consider a light meal no less than an hour or two beforehand. If needed, freshening up before your session. Clear your mind, fully embrace the relaxation ahead, and arrive a few minutes early to park without a rush.

  • This depends on the type of session you receive and what areas we will be treating. In general, you should undress to your comfort level before getting on the table. Most clients undress to their undergarments. As is expected of all professionally licensed massage therapist, we are ethically required to provide adequate draping at all times during the session. The only part of your body that will be exposed is the part I am working on at the moment.

  • For general wellness and stress management, many find that a monthly massage is ideal. If you're managing chronic discomfort or muscle tension, a more frequent schedule, like weekly or bi-weekly sessions, might be beneficial initially to address specific issues, then tapering as you improve.

    Athletes, post-op clients, and other active individuals often opt for more regular sessions to aid in recovery, improve flexibility, reduce inflammation and mitigate injury risk during training or recovery periods.

The Sore Spots

Touchy subjects…

  • This is completely normal and happens frequently! As your body enter’s a state of tranquility, your nervous system calms and digestive system becomes more active. We barely notice it, and it's simply a sign that you're unwinding and entering a state of rest and digest. In fact, it’s one of the best compliments you can give your therapist – it means you're incredibly relaxed!

  • Emotional releases like crying, laughing, or even yawning excessively are common and healthy responses to deep relaxation and tension release. Your session is a safe, confidential space for whatever emotions may arise. There's no need to apologize or feel embarrassed.

  • Many clients receive massages while menstruating. Some of the benefits include pain relief, reducde stress, improved sleep, and decreased bloating. We recommend using your preferred hygiene product (tampon, cup, pad). If you experience discomfort or bloating, we can adjust pressure or positions to ensure you remain comfortable.

  • We focus entirely on your well-being and therapeutic needs, not on your “imperfections”. Our space is completely judgment-free, and we've worked with bodies of all types. Please feel comfortable exactly as you are. If you have any specific concerns we should be aware of, or accommodations needed for your safety and comfort, please let us know during your intake and before the start of your session.

  • Yes, absolutely. Our state-of-the art massage tables are extra-wide, extendable, feature recessable sections, are ADA compliant, and are designed for stability and comfort, to accommodate up to 800lbs of bodyweight, and almost 7 feet in length.

  • Your well-being and sense of safety are our top priorities. If you've experienced trauma, abuse, or live with PTSD, we strongly encourage you to communicate this with your massage therapist before or at the start of your session. This crucial information allows us to provide trauma-informed care and tailor your experience to your specific needs. We will establish clear boundaries. We can adjust our approach. We want to create a supportive environment where you can relax without feeling vulnerable.

  • We provide gender-affirming care ensuring you feel completely respected and comfortable.. You'll have the opportunity to share your preferred pronouns at the start of your session.